Nicola McQueen has worked in the recruitment industry for 19 years, joining Capita as a recruitment consultant in 1999. By 2010, she was appointed as managing director of Capita Resourcing and significantly grew the business, launching new services internationally and integrating strategic acquisitions to enhance the existing proposition. In 2016, McQueen was appointed as executive director of the Workplace Services division, which includes all HR and recruitment businesses and responsibilities for the Recruiting Partnering Project — Capita’s partnership with the Ministry of Defence to recruit into the British Army. Earlier this year, McQueen led a management buyout of Capita’s specialist recruitment businesses, forming Affinity Workforce, now one of the largest privately owned public service recruitment specialists in the UK.