Iwona Szmitkowska is VP of the management board of Work Service. Prior roles at Work Service include customer service department director, regional director, branch manager and branch director. Szmitkowska also worked as a journalist and editor-in-chief for Polish-based Radio Pomoże. She became president of the Work Service Foundation in 2014. She is the member of the Supervisory Board of Krajowe Centrum Pracy (National Job Centre) and chairs the HR Platform operating within the Pracodawcy RP (Employers of the Republic of Poland). In 2017, she was nominated the President of the Management Board of the Employment Agencies Association, the biggest Polish organization specializing in delivering HR services.