Nicola McQueen has worked in the recruitment industry for 17 years. She joined Capita in 1999 as a recruitment consultant and was appointed managing director in 2016. McQueen is responsible for Capita Resourcing and its wider businesses, including the overall management of all client solutions, the core delivery teams, strategic account development and management of key stakeholder relationships. Her responsibility extends across Capita HR Solutions, talent acquisition research business Write Research, Security Watchdog and employer branding and marketing agency ThirtyThree. She is ultimately responsible for the strategic direction of the wider business, which includes acquisition activity, and personally oversaw the acquisition of ThirtyThree in 2015.